F.A.Q.

ACCESS REQUEST

1. How can I get access to the Lexus Boutique online ?

- If you are an official Dealer/NMSC, please contact lexusboutique@d-sidegroup.com to request an access.

- If you are a final customer, please contact your personal dealer for more information (Find a Retailer), he/she will be happy to assist you !

PAYMENT

1. What are the payment methods ?

You can rather pay with secured transaction: VISA, Mastercard, Bancontact, Maestro, BC, … or with bank transfer.

2. Where can I find the bank transfer details ?

- All bank transfer details are mentioned in the order confirmation sent by e-mail after purchasing on the website :

3. Is VAT included ?

All prices mentioned on the website are VAT excluded and don’t include the shipping costs.

ORDER

1. Where can I find the size chart for the clothing ?

You will find these specifications on each item page (please check the pictures)

2. How do I know if you have received my order ?

When you place an order, you will receive an e-mail from us acknowledging your order. Your order number will be mentioned on the e-mail. This information will also be available on your customer zone.

Once your order is ready to be shipped by TNT, you’ll receive an e-mail with your tracking number and final invoice which is also available on your customer zone.

3. I received an order confirmation but I didn’t receive the shipment yet

Once you have placed your order, it is confirmed in our system. However, note that we will only send the shipment as soon as we receive the payment or at least a proof of payment.

4. Where can I find all my orders and invoices ?

When you are connected with your account, you have access to the “customer zone” which you can find by clicking on “My account”.

5. Order cancellation

If you wish to cancel one or several items of your order, please contact lexusboutique@d-sidegroup.com within 48 hours. Past this deadline, we cannot guarantee your order cancellation.

DELIVERY

1. What are the delivery methods ?

We have an agreement with TNT Express https://www.tnt.com/express/en_gb/site/shipping-services.html

TNT Express within 1 to 3 working day depending on your location

TNT Economy within 2 to 4 working day depending on your location

Door-to-door delivery times indicated do not include weekends, holidays, bank holidays, or delays caused by customs clearance or other events beyond our control. For more information, please check the Terms and Conditions.

2. Where is my shipment ?

Once we receive your payment, your order will be prepared and you will receive a tracking number with your final invoice.

RETURNS

1. The delivery is not in conformity with my order, what can I do ?

Please send an e-mail to lexusboutique@d-sidegroup.com within 3 working days and we will be happy to assist you. For more details, please check the Terms and Conditions.

2. Can I return one or several products ?

Yes. All items except clothing can be returned if it is in the same condition as when received, in its original packaging and complete with all its accessories.
All requests for returns must be confirmed in writing by e-mail (lexusboutique@d-sidegroup.com) within 3 days after reception. Once accepted, items must be returned to D-side - Leonard Avenue Mommaerts 24, 1140 Brussels, Belgium.
Please note that returns transport is under your responsibility if items get lost or damaged.